Damani Brand Return Policy
We want you to love your purchase from Damani Brand. If you're not completely satisfied with your order, eligible merchandise may be returned in accordance with the policy below.
Return Window
You have 7 days from the date your order is delivered to request a return.
If your order is still in transit, please wait until it has been delivered before submitting a return request. Return requests submitted after the 7-day return period will not be accepted.
To begin a return, contact us at damanibrandllc@gmail.com with your order number, item(s) you wish to return, and reason for the return.
Dissatisfied With Your Purchase
If you are dissatisfied with an eligible item you purchased and would like to return it, please contact us within the 7-day return window.
All merchandise must meet the return eligibility requirements listed below.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If an item arrives damaged, defective in materials or workmanship, or you receive an incorrect item, contact us immediately at damanibrandllc@gmail.com.
Please include your order number, a description of the problem, and clear photographs of the item and/or packaging when applicable so we can review the issue.
Damage caused after delivery through wear, misuse, improper care, alteration, or handling by the customer does not qualify as a damaged or defective item.
Return Eligibility Requirements
All returns are subject to inspection. To qualify for a return, merchandise must:
- Be unworn and unused
- Be unwashed
- Be free from stains, odors, makeup, deodorant, pet hair, damage, or other signs of wear
- Have all original tags attached
- Include a receipt or other proof of purchase
- Be returned in its original packaging whenever possible
- Be returned in the same condition in which it was received
- Items that are worn, altered, washed, damaged after delivery, missing required components, or otherwise determined to be ineligible may be refused and will not qualify for a refund or store credit.
Final Sale & Non-Returnable Items
For hygiene, safety, or merchandise-specific reasons, certain products are considered Final Sale and cannot be returned or exchanged.
These include:
- Bodysuits
- Swimwear
- Lingerie and undergarments
- Pajamas
- Beauty and personal-care products
- Accessories
- Party wear designated as Final Sale
- Gift cards
- Customized, personalized, or special-order merchandise
- Perishable goods, including food, beverages, flowers, or plants
- Hazardous materials, flammable liquids, or gases
- Any other merchandise clearly marked Final Sale at the time of purchase
Sale merchandise specifically marked Final Sale is not eligible for return or exchange.
If you're unsure whether an item qualifies for a return, please contact us before shipping it.
Exchanges
We do not process traditional direct exchanges.
The fastest way to receive a different size, color, style, or item is to request a return for your eligible merchandise. Once your return has been approved, you may place a separate order for the replacement item.
Replacement merchandise is subject to availability and current pricing.
How to Start a Return
Return authorization is required before mailing any merchandise.
To request a return:
-
Email damanibrandllc@gmail.com within 7 days of receiving your order.
-
Include your order number, item(s) being returned, and reason for the return.
-
Please allow approximately 1–2 business days for us to review your request and provide return instructions.
-
Once your return has been authorized, securely package your merchandise and follow the return instructions provided.
Approved Returns Should Be Sent To:
Damani Brand Pre-Check Hub
300 Myrtle Ct.
Lumberton, NC 28358
Do not send merchandise to this address without first receiving return authorization.
Items mailed to our Pre-Check Hub without an approved return request may be refused, discarded, or deemed ineligible for a refund or store credit. Damani Brand reserves the right to deny unauthorized returns.
Return Shipping, Postage & Packaging
Unless the return is due to an error by Damani Brand or an item is confirmed to have arrived damaged, defective, or incorrect:
- Customers are responsible for return shipping costs.
- Original shipping, postage, and packaging charges are non-refundable.
- Shipping charges associated with placing a new order following a return are the customer's responsibility.
- We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking information.
Damani Brand is not responsible for return packages that are lost, stolen, misdirected, damaged in transit, or not delivered to our Pre-Check Hub.
Please carefully review sizes, measurements, colors, dimensions, quantities, and other product details before completing your purchase to help avoid unnecessary return shipping expenses.
Return Inspection
Every returned item is inspected after it arrives at our Pre-Check Hub.
We will notify you after your return has been received and inspected and let you know whether your return has been approved or denied.
Merchandise that does not meet our return requirements—including worn, washed, stained, altered, damaged, incomplete, or otherwise ineligible items—may be denied.
Refunds & Store Credit
If your return is approved, your refund will be issued to the original payment method or, when applicable, as store credit.
Please allow additional processing time for your bank, credit card company, or payment provider to post an approved refund to your account.
Original shipping and other non-refundable charges will not be included in the refund unless otherwise required by applicable law.
Reserved Rights & Return Abuse
Damani Brand reserves the right to reasonably limit or refuse returns when merchandise or account activity indicates misuse of our return policy, fraud, or other irregular activity.
This may include, but is not limited to:
- An irregular or excessive return history that may indicate wardrobing or misuse
- Repeated returns of merchandise that has been worn, altered, laundered, damaged, or returned with missing items or components
- Attempts to return merchandise that was not purchased from Damani Brand
- Fraudulent transactions or return activity
- Identity theft or suspected unauthorized activity
- Abuse or manipulation of our return or refund procedures
Items that were not purchased from Damani Brand and are mailed to our Pre-Check Hub may be rejected and may not be returned to the sender.
We reserve the right to refuse transactions or services when reasonably necessary to protect Damani Brand, our customers, and our business from fraudulent or abusive activity, subject to applicable law.
Questions About Your Return?
We're happy to help with questions regarding return eligibility or the return process.
Damani Brand
Website: damanibrand.com
Customer Support: damanibrandllc@gmail.com
Please contact us before mailing a return so we can verify eligibility and provide the appropriate return instructions.