Damani Brand Refund Policy

This Refund Policy explains when and how refunds are issued by Damani Brand. Eligibility to return merchandise is governed separately by our Return Policy.

By completing a purchase with Damani Brand at damanibrand.com, customers acknowledge that refunds are subject to the terms below.

Refunds for Returned Merchandise

A refund for returned merchandise will be considered only after the return has been authorized, received, inspected, and approved in accordance with our Return Policy.

Receiving a returned package does not automatically guarantee a refund.

If the return is approved, Damani Brand will issue the eligible refund amount to the original payment method or, when applicable and selected or agreed upon, as store credit.

Refund Amount

Approved refunds apply only to the amount eligible for reimbursement.

Unless otherwise required by applicable law, the following charges are non-refundable:

• Original shipping charges
• Delivery fees
• Return shipping costs
• Shipping insurance or protection fees, when applicable
• Customs duties, import taxes, tariffs, or brokerage fees paid directly to third parties
• Other non-refundable service or processing charges disclosed at checkout

Any promotional discounts, coupons, rewards, or other reductions applied to the original purchase will be reflected when calculating the refund.

Customers will not be refunded more than the amount actually paid for the eligible merchandise.

Refund Processing Time

Once a refund has been approved, please allow approximately 2–3 business days for Damani Brand to process it.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

These additional processing times are determined by the financial institution or payment provider and are outside the control of Damani Brand.

Original Payment Method

Unless store credit has been approved or selected, refunds will generally be issued to the original payment method used to complete the purchase.

For security and fraud-prevention purposes, we generally cannot redirect a refund to a different credit card, debit card, bank account, or unrelated payment method.

If the original payment method is no longer active, the customer's financial institution may still be able to route the refund appropriately. Customers should contact their bank or payment provider for assistance.

Store Credit

When store credit is offered and accepted in place of a monetary refund, the credit will be issued according to the terms communicated at the time of approval.

Once store credit has been issued and accepted as the resolution of a refund request, it generally cannot later be converted into cash or refunded to another payment method, except where required by applicable law.

Partial Refunds

In certain circumstances, an approved refund may be less than the original order total.

This may occur when:

• Only part of a multi-item order qualifies for a refund
• Non-refundable shipping or other charges were included in the original transaction
• A promotional discount affected the amount actually paid for the refunded merchandise
• Only a portion of the merchandise associated with the refund request was approved
• An order contained multiple shipments or separately fulfilled merchandise and only certain merchandise qualifies for reimbursement

The refund amount will not exceed the amount originally paid for the merchandise being refunded.

Order Cancellations

Submitting a cancellation request does not guarantee that an order can be canceled.

Orders may begin processing or fulfillment shortly after they are placed. If an order has already entered fulfillment, been transferred to a fulfillment partner, or been shipped, we may be unable to cancel it.

If Damani Brand successfully cancels an order before shipment, any eligible payment collected for the canceled merchandise will be refunded to the original payment method.

If an order cannot be canceled because it has already been processed or shipped, the customer must wait until the merchandise is delivered and follow our applicable Return Policy procedures if the merchandise qualifies for a return.

Out-of-Stock or Unavailable Merchandise

Although we make reasonable efforts to maintain accurate product availability, merchandise may occasionally become unavailable after an order has been placed.

If Damani Brand is unable to fulfill an item because it becomes unavailable, the customer may be offered an appropriate:

• Replacement or alternative item
• Store credit
• Refund for the unavailable merchandise

If a refund is issued, it will generally be limited to the amount paid for the affected merchandise and any other amount Damani Brand determines is refundable in connection with the cancellation.

Incorrect or Incomplete Shipping Address Provided by Customer

Customers are responsible for verifying that their shipping information is complete and accurate before submitting an order.

This includes the customer's:

• Name
• Street address
• Apartment, suite, or unit number
• City
• State, province, or region
• ZIP or postal code
• Country

Damani Brand is not responsible for providing a refund when an order is shipped according to the address supplied by the customer but cannot be successfully delivered, is misdelivered, is returned to sender, or is delivered to an unintended location because the customer provided an incorrect, incomplete, outdated, or otherwise inaccurate shipping address.

If carrier tracking confirms delivery to the shipping address provided by the customer at checkout, the order will generally be considered fulfilled for purposes of this policy.

If a package is returned to the sender because of a customer-provided address error, the customer may be responsible for additional shipping charges if reshipment is available.

This provision does not apply when the shipping-address error was caused by Damani Brand after the customer supplied the correct information.

Customers who discover an address error should contact damanibrandllc@gmail.com immediately. We will make a reasonable effort to assist, but an address change cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

Orders Not Received

If a domestic order has not been received within 30 days of its shipment date, please contact damanibrandllc@gmail.com so that we can review the available tracking and delivery information.

For international shipments, customers should consider the estimated international delivery timeframe, destination country's customs procedures, and any available tracking information before reporting an order as missing.

A refund is not automatically issued solely because an estimated delivery timeframe or 30-day period has passed.

The shipment may first be investigated using available carrier, tracking, fulfillment, customs, and delivery information.

If the investigation confirms that an eligible shipment was lost or otherwise not successfully delivered for reasons unrelated to incorrect customer-provided shipping information, refusal of delivery, unpaid customs charges, or other circumstances attributable to the recipient, Damani Brand will determine the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, store credit, or refund.

Packages Marked Delivered

If tracking information from the shipping carrier shows that an order was successfully delivered to the shipping address provided at checkout, the order will generally be considered delivered.

Customers who cannot locate a package marked delivered should first:

• Check the delivery location and surrounding property
• Check with household members
• Check with neighbors when appropriate
• Check with building management, reception, leasing office, or mailroom when applicable
• Review available delivery photographs or carrier notifications
• Contact the shipping carrier for additional delivery information

A carrier's confirmed delivery status does not automatically qualify an order for a refund.

Damani Brand may review available tracking, delivery photographs, carrier information, fulfillment records, and other available evidence before determining whether additional assistance is appropriate.

Lost or Stolen Packages After Confirmed Delivery

Damani Brand is not responsible for packages that are lost or stolen after confirmed delivery to the shipping address provided with the order, except where otherwise required by applicable law.

This includes packages removed from a customer's property by porch pirates or other unauthorized individuals after delivery.

Customers experiencing theft after confirmed delivery should contact the shipping carrier and, when appropriate, local authorities.

Damani Brand may provide available tracking or order information to assist with a carrier inquiry when appropriate.

Refused, Unclaimed or Returned-to-Sender Packages

Packages that are refused, left unclaimed, or returned to the sender do not automatically qualify for a refund.

This may include packages returned because of:

• Incorrect or incomplete customer-provided addresses
• Failure to collect a package
• Refusal of delivery
• Failure to pay applicable customs duties, import taxes, tariffs, or other charges
• Failure to comply with applicable destination-country import requirements
• Other circumstances attributable to the recipient

If reshipment is available, the customer may be responsible for additional shipping or handling costs.

Any refund eligibility for returned-to-sender merchandise will be determined after reviewing the circumstances of the shipment and, when applicable, receiving and inspecting the returned merchandise.

International Orders, Customs & Duties

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the customer's destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Damani Brand does not control charges imposed by foreign customs agencies, governments, carriers, or other authorities.

A customer's refusal or failure to pay applicable customs duties, taxes, tariffs, or other import-related charges does not automatically entitle the customer to a refund.

If an international package is returned because required customs or import charges were not paid, any refund eligibility will be determined after the merchandise has been returned and the circumstances have been reviewed.

Where permitted by applicable law, shipping charges and other costs incurred in connection with the shipment or return may be non-refundable.

Duplicate or Incorrect Charges

If you believe you were charged more than once for the same transaction or that the amount charged differs from your order confirmation, please contact us promptly at damanibrandllc@gmail.com.

Please provide your order number and relevant transaction information so we can investigate.

We will review our transaction records and, if an incorrect or duplicate charge caused by Damani Brand is confirmed, issue the appropriate correction or refund.

Refunds for Promotional Purchases

When a refund involves an order purchased using a discount code, promotion, bundle offer, reward, or other price reduction, the refund will be based on the actual amount paid for the eligible merchandise rather than its regular retail price.

Refunding part of a promotional or bundled purchase may affect the value of the original promotion.

Where applicable, the refund may be recalculated based on the terms and pricing of the original offer.

Customers will not receive a refund exceeding the amount actually paid for the eligible merchandise.

Chargebacks & Payment Disputes

We encourage customers to contact Damani Brand Customer Care first if there is a problem with an order, delivery, return, cancellation, or refund so that we have an opportunity to review and address the issue.

If a customer initiates a chargeback or payment dispute with their bank, credit card company, payment processor, or other financial institution, the matter may be handled through that institution's dispute process.

Damani Brand reserves the right to provide relevant records and evidence when responding to a payment dispute, including, when applicable:

• Transaction and payment records
• Order information
• Customer account activity
• Shipping and fulfillment records
• Tracking information
• Delivery confirmations
• Available delivery photographs
• Customer communications
• Return records
• Refund records
• Other information reasonably related to the disputed transaction

We will not knowingly issue a duplicate refund for an amount that has already been refunded, reversed, credited, reimbursed, or otherwise recovered through a chargeback or payment dispute.

Refund Errors

If you believe the amount of an approved refund is incorrect, please contact damanibrandllc@gmail.com promptly with your order number and refund information.

Damani Brand will review the applicable transaction and refund records.

If we confirm that an error occurred, we will take appropriate steps to correct the refund.

Policy Abuse or Fraud

Refund requests involving suspected fraud, identity theft, payment abuse, falsified information, duplicate reimbursement attempts, return abuse, or other irregular activity may be subject to additional review.

Damani Brand reserves the right to reasonably protect itself, its customers, and its business against fraudulent or abusive refund activity.

When reasonably necessary and permitted by applicable law, Damani Brand may provide relevant records to payment processors, financial institutions, shipping carriers, law enforcement, or other appropriate parties in connection with suspected fraud, payment disputes, or other irregular activity.

Nothing in this policy limits any rights or remedies available to a customer under applicable law.

Questions About a Refund

For questions specifically regarding the status, eligibility, or amount of a refund, please contact:

Damani Brand
Website: damanibrand.com
Customer Support: damanibrandllc@gmail.com

Please include your full name, order number, and relevant transaction information so we can locate your purchase and assist you efficiently.

For questions regarding return eligibility, the 7-day return window, Final Sale merchandise, return authorization, or how to send merchandise back, please refer to our separate Damani Brand Return Policy.

We encourage customers to contact Damani Brand Customer Care before initiating a payment dispute so we have an opportunity to review and address the matter.